At Kind Skin, we strive to deliver your skincare essentials quickly and securely. Please review our shipping guidelines below.

1. Order Processing

• Orders are processed within [X business days – usually 1–3] after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation email once your purchase is completed, followed by a shipping confirmation with tracking details when your order has been dispatched.

2. Shipping Methods & Delivery Time

• We partner with trusted courier services to ensure reliable delivery.

• Estimated delivery times:

  • Domestic Orders (within [Insert Country]): [X–X business days]

  • International Orders: [X–X business days], depending on destination and customs clearance.

• Delivery times are estimates and may vary due to unforeseen factors (weather, courier delays, holidays, etc.).

3. Shipping Charges

• Shipping charges are calculated at checkout and will depend on your delivery location and order weight.

• Free shipping may be offered on orders above [Insert Amount] (if applicable).

4. Tracking Your Order

• Once shipped, you will receive a tracking number via email.

• You can track your package directly on the courier’s website.

5. International Shipping

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product price or shipping fee.

• Customs delays are beyond our control and may extend delivery timelines.

6. Incorrect Address / Failed Delivery

• Please ensure that your shipping address is correct at the time of purchase.

• Orders returned due to incorrect address, failed delivery attempts, or refusal of delivery may incur additional reshipping fees.

7. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us within 48 hours of delivery with your order number and photos (if applicable).

• We will assist you in resolving the issue with the courier and, where eligible, send a replacement or issue a refund.