At Kind Skin, customer satisfaction is our priority. We want you to feel confident in your purchase. If for any reason you are not completely satisfied, please review our return and refund guidelines below.

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.

• Returns must be initiated within [X days – usually 7 to 14 days] of delivery.

• For hygienic and safety reasons, opened or used skincare products cannot be returned.

• Proof of purchase (order confirmation, invoice, or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products.

• Items purchased during clearance sales or promotions (unless defective).

• Gift cards and promotional items.

3. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.

2. Provide your order number and clear photos of the product and packaging.

3. We will arrange a replacement or issue a full refund (including shipping, if applicable).

4. Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within [X business days – usually 7–10].

• Shipping charges are non-refundable (except in cases of damaged or incorrect products).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our customer support team.

6. How to Initiate a Return

To request a return or refund, please contact us at:

Kind Skin Customer Support
📧 Email:info@simplekindness.co
📞 Phone: 12183041383
📍 Address:804 E 35th St, Sioux Falls, SD 57105, USA

Our team will guide you through the return process. Please do not return any product without prior authorization.

7. Shipping for Returns

• Customers are responsible for paying return shipping costs (unless the item is defective, damaged, or incorrect).

• We recommend using a trackable shipping method to ensure safe delivery of the return.

8. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with the revised effective date.

✨ This policy strikes a balance between protecting the brand (no returns on opened skincare) and keeping customers reassured (easy refunds for damaged/defective items).